Our policy lasts 7 days from the moment you received your item. Customers have 7 days to reach out and let us know if an item is damaged, or an exchange is required from the time they received the item, so we have enough time to coordinate with our suppliers. Failure to do that will most likely make the item unable to qualify for refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Waterweegbree 34, Den Haag, Zuid-Holland, Netherlands, 2498EN.Gifts
We don't want you to choose the wrong size when you order online. So, to make things a little easier for you we created simple, easy-to-read size charts to find the right size for any product.
To find your perfect size, just click on the Size Guide button on the product page to see the corresponding chart.
Not the right size after all? No worries, returns are free and easy and you will receive a refund. Check out our return policy for more details.